Responsibilities:

• Assist the CS Manager in establishing and leading a high-performance customer service team in order to meet and exceed customer satisfaction
• Assist the CS Manager in supervising all work and functioning of subordinates of customer service staff and assess them on basis of their performance
• Assist the CS Manager in training new customer service representatives, utilizing training materials and keep training materials up-to date
• Organize and manage the entire work in absence of the CS Manager
• Handle customers’ inquiries and complaints via CRM/Ticket/Phone/Live Support systems; providing tailor-made services
• Deal with any customer service related cases/problems/questions
• Large Accounts/Campaigns management
• Large Pub Sites follow up and management
• Monitor traffic delivery & top campaigns and providing relevant supports
• Network Support
• Answer Forums

Requirements:

• Strong management skills: at least 1 to 2 years management experiences
• Excellent customer service skills: at least 2 to 3 years customer service experiences
• Strong problem solving skills and decision maker
• Excellent phone skills and communication skills
• Pleasant manners, positive working attitude and self motivated
• Exceptional interpersonal skill
• Proficient in oral & written English
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)

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SALES REPRESENTATIVE

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 4

Responsibilities:

• Generating and increasing sales with both new inquiries and up selling to existing clients;
• - Responding to and following up all leads that are provided by the Marketing Department;
• Meeting and exceeding sales quota ;
• Developing selling strategies and proposals;
• Identifying and developing a strong understanding of client’s core objectives and challenges;
• Negotiating sales deals with clients based on the benefits of the Company
• Following up with clients and providing service to them through e-mails, live support, phone, and ticket system;
• Managing accounts and campaigns with setup, optimization, and review overall performances.
• Verifying accounts and updating CRM system.

Requirements:

• Completion of high school/college.
• With 1-2 year sales or customer service experience preferred.
• Fluent in both oral and written English with great communication skills
• Proficiency in Microsoft Office (especially Excel, Outlook and Word)
• Customer service oriented
• Team player
• Excellent time management skills; can always meet deadlines
• Research and marketing skills
• Interpersonal skills (self motivated, outgoing (calling customers required), patient, organized, proactive problem-solver, persistent)
• Knowledge of online advertising is a plus

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ACCOUNT MANAGER

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Responsibilities:

• Handling customers’ inquiries and complaints via CRM/Ticket/Phone/Live Support systems; providing tailor-made services
• Maintaining good customer relations
• Dealing with any customer service related cases/problems/questions which the junior CSR rep. cannot solve
• Large Accounts/Campaigns management
• Large Pub Sites follow up and management
• Monitoring traffic delivery & top campaigns and providing relevant supports
• Network Support
• Answering Forums
• Generating reports to Manager/Assistant Manager of the Customer Services Dept.
• Some other general CS duties

Requirements:

• Strong customer service skills; at least 2 to 3 years customer service experience
• Strong problem solving skills
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
• Proficient in oral & written English
• Excellent phone skills and communication skills;
• Polite manners and positive working attitude and self motivated
• Exceptional interpersonal skill

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PHP PROGRAMMER

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 2

Responsibilities:

• - Analyzing business requirements and providing consultation to application
• - Designing, developing, testing and maintaining code, templates and database modules
• - Web development using LAMP, PHP, MySQL, ADODB, Zend, MVC, Eclipse
• Front end development with CSS, HTML/DHTML, XML, Ajax, Jquery, Extjs, Javascript and Dreamweaver.
• Working on Company’s different projects

Requirements:

• A College Diploma or Bachelor Degree in related fields
• 1 year of working experience preferred
• Must be comfortable with Linux, Apache, PHP and MySQL
• Knowledge of Object Oriented Program
• Knowledge of Ajax, XML and Javascript
• Knowledge of CSS, HTML/DHTML
• Knowledge of Jquery Library, and Extjs
• Knowledge of iPhone SDK, J2ME, Blackberry SDK, Android SDK, Window CE development is an asset.
• Excellent testing and troubleshooting skills
• Good oral and written English
• Team work, ability to share ideas and interact with other colleagues
• Chinese language is a plus

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JUNIOR CUSTOMER SERVICE REP.

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 2

Responsibilities:

• Account verification
• Credit card verification
• Answering tickets and handling customers’ inquiries through phones, emails and live supports
• Following up with existing clients; establishing and maintaining a high level of customer satisfactions
• Campaign Management/Account Management(e.g.: campaign approval, campaign set up, etc)
• Generating reports to manager of the Customer Services Dept.
• Other CS general duties

Requirements:

• Proficiency in both oral and written English
• Knowledge of Microsoft Products (Internet Explorer, MS Outlook, MS Word, Excel, etc.)
• Positive and energetic phone skills
• Great interpersonal skills and relationship builder – understanding, influencing and persuading customers
• Must be self-motivated
• Excellent organizational and problem solving skills
• Ability to work in multi-tasks
• Experience/Interest in customer service/sales/marketing/telemarketing
• Knowledge of internet advertising is an asset

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MARKETING ASSISTANT

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 2

Responsibilities:

• Build and maintain our content distribution network by way of social media channels
• Minute by minute participation in conversations that surround our content and brand, answer comments, be a “mediator”
• Identify threats and opportunities in user generated content surrounding our brand, report to appropriate parties
• Create content in various social media sites
• In-depth knowledge and understanding of social media platforms and their respective participants (Facebook, Digg, YouTube, Twitter, Flickr etc.) and how they can be deployed in different scenarios
• Create and update daily, weekly and monthly reports
• Manage content development and publishing
• Analyze campaigns and translate anecdotal or qualitative data into recommendations and plans for revising the social media campaigns

Requirements:

• Excels at research, possesses excellent writing skills and the ability to crank editorial and technical writing output without brooding
• Proficient with Microsoft Office products
• Dedicated to blogging, press release and use of Facebook
• Demonstrated ability to map out a marketing strategy and then drive that strategy proven by testing and metrics
• Ability to jump from the creative side of marketing to analytical side, able to demonstrate why their ideas are analytically sound
• Discretion to identify threats and opportunities in user generated content
• Understands social media universe including YouTube, StumbleUpon, Delicious, Digg, Reddit, Flickr, Forums, Twitter, Wikis, blogs, etc…We’re looking for a social media addict who maintains a personal mix of participatory expertise from among these channels
• Excellent verbal and written communication skills and an ability to work individually on a project or in a team environment
• Knowledge of internet advertising is an asset
• Proficient in oral & written English

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TECHNICAL SUPPORT REP.

Terms of employment: Full Time, Permanent Location: North York, Ontario

Vacancy: 1

Responsibilities:

• Providing client support and technical issue resolution via e-mail, phone and other electronic medium
• Coordinating and providing support to co-workers engaged in problem-solving, monitoring, and other related technical support issues
• Testing/watching over SEO Tools/Emailserving, etc
• Optimizing Sites
• Reviewing and replying Technical Support Tickets
• Reviewing and replying submitted bugs
• Any other technical or miscellaneous work in general

Requirements:

• A College Diploma or Bachelor Degree in IT fields
• Knowledge of CSS, HTML, C++, SQL, PHP, LINUX, SEO
• At least 1 year of working experience preferred
• Able to promptly answer support through email, phone calls and other electronic communications
• Able to work independently and efficiently to meet deadlines
• Excellent testing and troubleshooting skills
• Self motivated, detail-oriented and organized
• Good oral and written English
• Team work, ability to share ideas and interact with other colleagues
• Understand and Speaking Chinese will be an asset, yet not a requirement

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